Privacy Policy

Your privacy matters to Trusted Home Upgrade Pro. We aim to handle personal information responsibly and only use information for legitimate business, communication, service coordination, and website-related purposes. This Privacy Policy explains the types of information we may receive when you visit our website, contact us, request a consultation, inquire about home services, or subscribe to optional communications. By interacting with our website, you acknowledge the practices described below.

1. Information You Provide

When you contact Trusted Home Upgrade Pro, request an estimate, submit a consultation request, subscribe to a newsletter, or communicate with our team, you may voluntarily provide information such as your name, email address, telephone number, date of birth, property information, project preferences, service requirements, and other details included in your message. We encourage you to provide only information that is relevant to your inquiry and necessary for us to respond appropriately.

2. Project & Property Details

Home renovation and improvement inquiries may require information about your property and the work you are considering. This may include the type of project, rooms or areas involved, approximate dimensions, preferred materials or finishes, photographs, design preferences, access considerations, scheduling requirements, and other project-related information. These details help us understand your needs, prepare discussions or estimates, and coordinate requested services.

3. Communication Records

We may retain records of communications between you and Trusted Home Upgrade Pro, including contact-form submissions, emails, consultation notes, scheduling discussions, service questions, and project correspondence. Maintaining appropriate records allows us to respond to follow-up questions, understand previous requests, coordinate ongoing conversations, and provide more consistent customer service.

4. How We Use Your Information

Information we receive may be used to respond to inquiries, arrange consultations, discuss project requirements, prepare or communicate estimates, coordinate requested services, schedule appointments, answer customer questions, maintain business records, and improve our website and service experience. We may also use information for reasonable administrative purposes, fraud prevention, website security, troubleshooting, and compliance with applicable legal obligations.

5. Newsletter & Marketing Choices

If you voluntarily subscribe to our newsletter or other optional communications, we may use your contact information to send the updates you requested. Communications may include company announcements, seasonal information, home improvement content, service updates, or other relevant messages. Marketing communications are optional, and you may unsubscribe at any time by following the instructions included in the applicable message or by contacting us directly.

6. Information We Do Not Sell

Trusted Home Upgrade Pro does not sell or rent your personal information to unrelated third parties or data brokers for their independent marketing purposes. We also do not intentionally disclose private project information to unrelated organizations simply for promotional outreach. Information may be shared when reasonably necessary to operate our business, provide requested services, or comply with lawful requirements as described in this policy.

7. Trusted Service Providers

We may rely on service providers that assist with website hosting, form processing, email delivery, scheduling, communications, data storage, analytics, technical maintenance, or other ordinary business functions. When information is provided to such providers, we aim to limit it to information reasonably necessary for the service being performed. These providers should use the information only for the functions they perform on our behalf and in accordance with applicable obligations.

8. Website Activity & Technical Information

When you browse our website, certain technical information may be collected automatically through ordinary web technologies. This may include browser type, device information, general interaction data, referring pages, pages viewed, approximate usage information, and technical logs. Such information can help us monitor website performance, identify errors, understand general visitor activity, improve usability, and maintain reliable website functionality. Technical information is not necessarily used to identify you personally.

9. Cookies & Similar Technologies

Our website may use cookies or similar technologies to support functionality, remember certain preferences, understand general website usage, and improve your browsing experience. Depending on your browser and device, you may be able to block, restrict, or remove cookies through your browser settings. Some website features may not function exactly as intended if certain cookies are disabled.

10. Sharing for Requested Services

When you request a service that requires coordination with suppliers, installers, specialty professionals, delivery providers, manufacturers, inspectors, designers, or other project participants, limited information may be shared when reasonably necessary to complete the requested activity. For example, project scheduling, property access, service specifications, or delivery information may need to be communicated to an appropriate provider. We seek to keep such sharing relevant to the service being coordinated.

11. Legal & Safety Requirements

We may disclose information when we reasonably believe that disclosure is necessary to comply with applicable law, respond to a valid legal request, protect our rights or property, investigate suspected misuse, address security concerns, or protect the safety of individuals. Information may also be retained or disclosed when reasonably necessary for legitimate business administration, dispute resolution, insurance matters, or other circumstances permitted by applicable requirements.

12. Protecting Your Information

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information from unauthorized access, misuse, alteration, loss, or disclosure. However, no website, electronic transmission, communication channel, or storage system can be guaranteed to be completely secure. You should therefore exercise appropriate caution when submitting personal information online, particularly when using shared or unsecured networks.

13. Information Retention

We may retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, maintain project and customer records, communicate about services, satisfy legitimate administrative needs, resolve disputes, or meet applicable legal requirements. Retention periods may differ depending on the nature and purpose of the information. When information is no longer reasonably required, it may be deleted, anonymized, or securely disposed of where appropriate.

14. External Websites & Services

Our website may include links, references, integrations, or resources operated by third parties. These external websites and services may maintain their own privacy policies, cookies, terms, and data practices. Trusted Home Upgrade Pro does not control the privacy practices of websites that we do not operate. We recommend reviewing the privacy information of an external service before submitting personal information through it.

15. Your Privacy Choices

You may contact us with questions about personal information associated with your interactions with Trusted Home Upgrade Pro. Depending on the circumstances and applicable requirements, you may request that inaccurate information be corrected, ask about information we maintain, or request deletion where appropriate. You may also withdraw from optional marketing communications. Certain records may need to remain available when there is a legitimate business, contractual, security, or legal reason for retention.

16. Keeping Information Accurate

We encourage you to provide accurate and current information when communicating with us. If your contact information, project requirements, or other relevant details change, you may notify us so that our records can be updated where appropriate. We may request reasonable confirmation when processing certain privacy-related requests to help protect information from unauthorized changes.

17. Children's Privacy

Our website and services are intended for general audiences and are not designed to knowingly collect personal information directly from children for independent service use. If you believe that a child has provided personal information to us without appropriate authorization, please contact us so we can review the circumstances and take reasonable steps where appropriate.

18. Updates to This Privacy Policy

Our privacy practices may change as our website, services, communication methods, technology, or business operations develop. We may update this Privacy Policy from time to time to reflect those changes or applicable requirements. Any revised version may be posted on this website with an updated date. We encourage visitors to review this policy periodically to remain informed about how information is handled.

19. Contact Us

If you have questions about this Privacy Policy, would like to discuss how your information is handled, need to update information, or want to unsubscribe from optional communications, you may contact Trusted Home Upgrade Pro through the contact information provided on our website. We will review privacy-related requests and respond based on the nature of the request and applicable requirements.